PLS-SEM Applications
Do you know of any good PLS-SEM application articles, preferably in top-level journals?
Please send us your proposal to literature@smartpls.com in the following format:
Ahrholdt, D.C./ Gudergan, S./ Ringle, C.M.: [Enhancing Loyalty: When Improving Consumer Satisfaction and Delight Matters](https://www.sciencedirect.com/science/article/pii/S0148296318304260). Journal of Business Research, Volume 94 (2019). Issue 1, pp. 18-27.Forthcoming
Ehrlich, J. S., Kreienbaum, C., & Ringle, C. M. (in press). Looking at the bigger picture: On the relevance of null effects of model differences across time. Journal of Marketing Analytics.
Magno, F., Cassia, F., & Ringle, C. M. (in press). From an online shopping experience to online purchase intentions: Do showroomers differ? A study of a brand-owned D2C e-commerce store. Journal of Marketing Theory and Practice.
Cassia, F., & Magno, F. (in press). Algorithmic unpredictability on social media platforms: A multimethod SEM study of its effects and mitigation strategies for exporting SMEs. Journal of Global Marketing.
Nussbaum, J. A., Henning, E., Ostrowski, P. L., & Kanbach, D. K. (in press). Start(up) with purpose: How goal- and duty-based purpose drive work engagement and performance in startups. European Management Review.
Oliveira, J. M., & Gomes, C. F. (in press). Organizational agility in the digital age: The role of excellence models in enabling strategic responsiveness. International Journal of Quality & Reliability Management.
Oliveira, J. M., & Gomes, C. F. (in press). Reassessing business excellence models: The imperative of a process-based capability for business performance a process-based capability for business performance. Total Quality Management & Business Excellence.
2026
Bido, D.d.S., & Souza, C. A. (2026). Structural equation modeling: Is it still worth learning? Brazilian administration review. Volume 23, Issue 3, e260020.
Drăgan, G. B., Tiberius, V., Rosin, K., Ben Arfi, W., Micu, A., & Căpățînă, A. (2026). Motivation and collaboration: Unraveling entrepreneurship scholars’ research performance. Review of Managerial Science, 20(4), 1291–1332.
Fuji, M. (2026). How and for whom does customer incivility affect employee outcomes? A three-wave survey. Journal of Services Marketing, 40(10), 38–54.
Funke, C., Rothert-Schnell, C., Walsh, G., Mangiò, F., Pedeliento, G., & Takahashi, I. (2026). The digital stress scale: Cross-cultural application, validation, and development of a short scale. Review of Managerial Science, 20(4), 1229–1265.
Hamo, T. K., Emberger-Klein, A., Menrad, K. (2026). The effect of innovation-related perceptions on consumer acceptance of upcycled date alternative proteins in selected mediterranean countries. Future Foods, 13, Article 101053.
Rahman, S. M., Carlson, J., Chowdhury, N. H., Gudergan, S. P., Wetzels, M., Ringle, C. M., & Grewal, D. (2026). Omnichannel safe customer experience: How should it be measured? Does it affect customer well-being and retailers’ performance? Journal of Business Research, 202, Article 115760.
2025
Bazi, S., & Hajawi, D. A. (2025). Customer inspiration in the metaverse: Antecedents, mechanisms, and outcomes. Journal of Retailing and Consumer Services, 87, Article 104439.
Bowden, J. L., Eshaghi, M. S., Afshardoost, M., & Rahman, S. M. (2025). Metaverse customer experience: Conditional mediation of avatar self-congruity, user similarity and well-becoming. Journal of Consumer Marketing, 42(7), 940–962.
Cheah, J.-H., & Hair, J. F. (2025). Explaining and predicting new retail market and consumer behavior habits using partial least squares structural equation modeling (PLS-SEM). Journal of Retailing and Consumer Services, 87, Article 104446.
Fujii, M. (2025). Bridging the missing link between customer incivility and service outcomes. The Service Industries Journal, 45(15-16), 1398–1420.
Fujii, M. (2025). Does leadership humility foster salesperson creativity? The serial mediating role of job satisfaction and knowledge sharing. International Journal of Bank Marketing, 43(1), 805–812.
Kumar R, G., Kumar S, D., Anirvinna, C., & Goodwin, R. D. (2025). An empirical assessment of technological advancements on supply chain management performance: A mixed-methods SEM approach using SmartPLS. Operations Management Research, 18, 1142–1166.
Li, Z.-C., Ma, Z., Nguyen-Phuoc, D. Q., & Fu, X. (2025). Influential factors and passenger satisfaction towards integrated urban-rural bus services: A case study of Chibi, China. Transport Policy, 172, Article 103769.
Lou, B., Bauer, F., Samba, C., & Shepherd, N. (2025). Transactive memory systems and acquisition performance: A strategic decision making process perspective. Journal of Management Studies, 62(2), 850–878.
Moisescu, O.-I., Gică, O.-A., Herle, F.-A., Dan, I., & Sarstedt, M. (2025). Does one size fit all? The role of extraversion in generating electronic word-of-mouth through social media brand page engagement. Psychology & Marketing, 42(7), 1827–1847.
Müller, W. (2025). Determinants of smart contract adoption in supply chains: A UTAUT-based PLS-SEM analysis. Operations Management Research, 18, 1113–1124.
Oliveira, J. M., & Gomes, C. F. (2025). How EFQM enablers unlock the full potential of TQM. Total Quality Management & Business Excellence, 36(15-16), 1656–1670.
Rana, J., Ahmad, M. Z., Islam, M. F., Jihad, M. N. I., Rashed, M., & Kamruzzaman, M. (2025). Optimizing supply chain performance through sustainable manufacturing practices and capabilities in emerging markets: An integrated linear (PLS-SEM) and non-linear (fsQCA) approach. Cleaner Logistics and Supply Chain, 16, Article 100257.
Taras, V., Rickley, M., Alon, I., Dong, L., & Malmin, H. (2025). Predictors of cultural intelligence: Automated machine learning vs. PLS-SEM. Journal of International Management, 31(5), Article 101290.
Vann Yaroson, E., Abadie, A., & Roux, M. (2025). Human-artificial intelligence collaboration in supply chain outcomes: The mediating tole of responsible artificial intelligence. Annals of Operations Research, 354, 35–69.
2024
Capeau, F., Valette-Florence, P., & Cova, V. (2024). A consumer demands-resources model of engagement: Theoretical and managerial contributions from a cross-validated predictive ability test procedure. Journal of Business Research, 177, Article 114619.
Camilleri, M. A. (2024). Factors affecting performance expectancy and intentions to use ChatGPT: Using SmartPLS to advance an information technology acceptance framework. Technological Forecasting and Social Change, 201, Article 123247.
Cassia, F., & Magno, F. (2024). The value of self-determination theory in marketing studies: Insights from the application of PLS-SEM and NCA to anti-food waste apps. Journal of Business Research, 172, Article 114454.
Chang, J. Y.-S., Konar, R., Cheah, J.-H., & Lim, X.-J. (2024). Does privacy still matter in smart technology experience? A conditional mediation analysis. Journal of Marketing Analytics, 12(1), 71–86.
Damberg, S., Liu, Y., & Ringle, C. M. (2024). Does culture matter? Corporate reputation and sustainable satisfaction in the Chinese and German banking sector. Journal of Marketing Analytics, 12(1), 6–24.
Fujii, M. (2024). Do sales control systems affect service-sales ambidexterity and salesperson performance? A job demands-resources perspective. Journal of Retailing and Consumer Services, 77, Article 103640.
Goel, P., & Kumar, A. (2024). Investigating how consumption values and place identity shape long-haul truck drivers' intention to visit roadside rest areas. Transportation Research Part A: Policy and Practice, 190, Article 104265.
Kölbl, K., Blank, C., Schobersberger, W., & Peters, M. (2024). Increasing the willingness to stay – a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club. The TQM Journal, 36(5), 1369–1395.
Leyva-Hernández, S. N., & Toledo-López, A. (2024). Motivators of the intention of wine tourism in Baja California, Mexico. Foods, 13(22), Article 3651.
Magno, F., Cassia, F., & Ringle, C. M. (2024). A brief review of partial least squares structural equation modeling (PLS-SEM) use in quality management studies. The TQM Journal, 36(5), 1242–1251.
Manley, S. C., Williams, R. I., & Hair, J. F. (2024). Enhancing TQM’s effect on small business performance: A PLS-SEM exploratory study of TQM applied with a comprehensive strategic approach. The TQM Journal, 36(5), 1252–1272.
Mansoor, M., Paul, J., Saeed, A., & Cheah, J.-H. (2024). When mass meets prestige: The impact of symbolic motivations, inspirations, and purchase intentions for masstige products. Journal of Business Research, 176, Article 114591.
Manzi-Puertas, M. A., Agirre-Aramburu, I., & López-Pérez, S. (2024). Navigating the student entrepreneurial journey: Dynamics and interplay of resourceful and innovative behavior. Journal of Business Research, 174, Article 114524.
Mkedder, N., & Özata, F. Z. (2024). I will buy virtual goods if I like them: A hybrid PLS-SEM-artificial neural network (ANN) analytical approach. Journal of Marketing Analytics, 12(1), 42–70.
Ntsiful, A. (2024). Sharing is caring for the environment: But why would managers resist shared mobility? Business Strategy and the Environment, 34(1), 612–633.
Oliveira, J. M., & Gomes, C. F. (2024). Leveraging digital transformation on the path to sustainable development: The role of excellence models. Business Process Management Journal, 30(4), 1340–1366.
Riggs, R., Felipe, C. M., Roldán, J. L., & Real, J. C. (2024). Deepening big data sustainable value creation: Insights using IPMA, NCA, and cIPMA. Journal of Marketing Analytics, 13, 1000–1019.
Riggs, R., Felipe, C. M., Roldán, J. L., & Real, J. C. (2024). Information systems capabilities value creation through circular economy practices in uncertain environments: A conditional mediation model. Journal of Business Research, 175, Article 114526.
Rudkowski, J. (2024). Measuring employee-consumer integrated retailer brand equity. Journal of Retailing and Consumer Services, 76, Article 103590.
Saari, U. A., Damberg, S., Schneider, M., Aarikka-Stenroos, L., Herstatt, C., Lanz, M., & Ringle, C. M. (2024). Capabilities for circular economy innovation: Factors leading to product/service innovations in the construction and manufacturing industries. Journal of Cleaner Production, 434, Article 140295.
Sallaku, R., & Vigolo, V. (2024). Predicting customer loyalty to airbnb using PLS-SEM: The role of authenticity, interactivity, involvement and customer engagement. The TQM Journal, 36(5), 1346–1368.
Sarstedt, M., & Liu, Y. (2024). Advanced marketing analytics using partial least squares structural equation modeling (PLS-SEM). Journal of Marketing Analytics, 12(1), 1–5.
Sim, C. L., Chuah, F., Sin, K. Y., & Lim, Y. J. (2024). The moderating role of lean six sigma practices on quality management practices and quality performance in medical device manufacturing industry. The TQM Journal, 36(5), 1273–1299.
Söllner, M., Mishra, A. N., Becker, J.-M., & Leimeister, J. M. (2024). Use IT again? Dynamic roles of habit, intention and their interaction on continued system use by individuals in utilitarian, volitional contexts. European Journal of Information Systems, 33(1), 80–96.
Teeluckdharry, N. B., Teeroovengadum, V., & Seebaluck, A. K. (2024). A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements. The TQM Journal, 36(5), 1300–1345.
Tiwari, P., Kaurav, R. P. S., & Koay, K. Y. (2024). Understanding travel apps usage intention: Findings from PLS and NCA. Journal of Marketing Analytics, 12(1), 25–41.
Troiville, J. (2024). Connecting the dots between brand equity and brand loyalty for retailers: The mediating roles of brand attitudes and word-of-mouth communication. Journal of Business Research, 177, Article 114650.
Wandycz-Mejias, J., Roldán Salgueiro, J. L., & Lopez-Cabrales, A. (2024). Analyzing the impact of work meaningfulness on turnover intentions and job satisfaction: A self-determination theory perspective. Journal of Management & Organization, 31(1), 384-407.
Zhang, J. A., O'Kane, C., & Bai, T. (2024). How do university-firm interactions affect firm innovation speed? The case of Chinese science-intensive SMEs. Research Policy, 53(7), Article 105027.
2023
Cepeda-Carrión, I., Alarcon-Rubio, D., Correa-Rodriguez, C., & Cepeda-Carrion, G. (2023). Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: A PLS-SEM illustration. International Journal of Physical Distribution & Logistics Management, 53(7/8), 886–912.
Cheah, J.-H., Kersten, W., Ringle, C. M., & Wallenburg, C. (2023). Guest editorial: Predictive modeling in logistics and supply chain management research using partial least squares structural equation modeling. International Journal of Physical Distribution & Logistics Management, 53(7/8), 709–717.
Damberg, S. (2023). Advanced PLS-SEM models for bank customer relationship management using survey data. Data in Brief, 48, Article 109187.
Gimeno-Arias, F., & Santos-Jaén, J. M. (2023). Using PLS-SEM for assessing negative impact and cooperation as antecedents of gray market in FMCG supply chains: An analysis on Spanish wholesale distributors. International Journal of Physical Distribution & Logistics Management, 53(7/8), 718–742.
Isabel, R. D., Ruiz, M. D., & Cepeda-Carrion, G. (2023). The effect of servant leadership on employee outcomes: Does endogeneity matter? Quality and Quantity, 57, 637–655.
Khan, E. A., Chowdhury, M. M. H., Hossain, M. A., Baabdullah, A. M., Giannakis, M., & Dwivedi, Y. (2023). Impact of fake news on firm performance during COVID-19: An assessment of moderated serial mediation using PLS-SEM. International Journal of Physical Distribution & Logistics Management, 53(7/8), 838–859.
Kumar, P., Pillai, R., Kumar, N., & Tabash, M. I. (2022). The interplay of skills, digital financial literacy, capability, and autonomy in financial decision making and well-being. Borsa Istanbul, 23(1), 169–183.
Kumar, P, Kumar, N., & Ting, H. (2023). An impact of content delivery, equity, support and self-efficacy on student’s learning during the COVID-19. Current Psychology, 42, 2460–2470.
Leyva-Hernández, S. N., Terán-Bustamante, A., & Martínez-Velasco, A. (2023). COVID-19, social identity, and socially responsible food consumption between generations. Frontiers in Psychology, 14, Article 1080097.
Liu, Y., Ting, H., & Ringle, C. (2023). Appreciation to and behavior intention regarding upscale ethnic restaurants. Journal of Hospitality & Tourism Research, 47(1), 235–256.
Lucius, Z. K., Damberg, S., Meinel, M., & Ringle, C. M. (2023). Internal corporate social responsibility in times of uncertainty: Does working from home harm the creativity link? The Bottom Line, 36(2), 112–134.
Lusiantoro, L., Noviasari, T. P., Sholihin, M., & Ciptono, W. S. (2023). Can information sharing predict fresh produce supply chain performance amid the COVID-19 pandemic? A social learning perspective. International Journal of Physical Distribution & Logistics Management, 53(7/8), 789–812.
Marin-Garcia, J. A., Machuca, J. A. D., & Alfalla-Luque, R. (2023). In search of a suitable way to deploy Triple-A capabilities through assessment of AAA models' competitive advantage predictive capacity. International Journal of Physical Distribution & Logistics Management, 53(7/8), 860–885.
Molina-Castillo, F.-J., Lopez-Nicolas, C., Meroño-Cerdan, A.-L., & Sanchez-Cobarro, P.d.H. (2023). Intention to use mobile payment by early adopters from mobile phone user data. Data in Brief, 48, Article 109152.
Morgeson, F. V., Hult, G. T. M., Sharma, U., & Fornell, C. (2023). The American Customer Satisfaction Index (ACSI): A sample dataset and description. Data in Brief, 48, Article 109123.
Ngah, A. H., Thurasamy, R., & Han, H. (2023). If you don't care, I will switch: Online retailers' behaviour on third-party logistics services. International Journal of Physical Distribution & Logistics Management, 53(7/8), 813–837.
Richter, N. F., Hauff, S., Kolev, A. E., & Schubring, S. (2023). Dataset on an extended technology acceptance model: A combined application of PLS-SEM and NCA. Data in Brief, 48, Article 109190.
Riggs, R., Roldán, J. L., Real, J. C., & Felipe, C. M. (2023). Opening the black box of big data sustainable value creation: The mediating role of supply chain management capabilities and circular economy practices. International Journal of Physical Distribution & Logistics Management, 53(7/8), 762–788.
Ringle, C. M., Sarstedt, M., Sinkovics, N., & Sinkovics, R. R. (2023). A perspective on using partial least squares structural equation modelling in data articles. Data in Brief, 48, Article 109074.
Saari, U. A., & Damberg, S. (2023). International social survey program (ISSP) environment dataset modules: Open data and its applicability in PLS-SEM research. Data in Brief, 48, Article 109126.
Sarstedt, M., Ringle, C. M., & Iuklanov, D. (2023). Antecedents and consequences of corporate reputation: A dataset. Data in Brief, 48, Article 109079.
Sinkovics, R. R. (2023). Ethnocentrism in Austria - historical data. Data in Brief, 49, Article 109326.
Xu, Y., Chin, W. W., Liu, Y., & He, K. (2023). Do institutional pressures promote green innovation? The effects of cross-functional coopetition in green supply shain management. International Journal of Physical Distribution & Logistics Management, 53(7/8), 743–761.
2022
Boğan, E., & Dedeoğlu, B. B. (2022). How and when perceived CSR effects interpersonal helping and loyal boosterism: A moderated mediation model. International Journal of Hospitality Management, 102, Article 103154.
Bolívar, L. M., Roldán, J. L., Castro-Abancéns, I., & Casanueva, C. (2022). Speed of international expansion: The mediating role of network resources mobilisation. Management International Review, 62(4), 541–568.
Damberg, S., Schwaiger, M., & Ringle, C. M. (2022). What’s important for relationship management? The mediating roles of relational trust and satisfaction for loyalty of cooperative banks’ customers. Journal of Marketing Analytics, 10, 3–18.
Duarte, P., Silva, S. C., Linardi, M. A., & Novais, B. (2022). Understanding the implementation of retail self-service check-out technologies using necessary condition analysis. International Journal of Retail & Distribution Management, 50(13), 140–163.
Ghasemy, M., Mohajer, L., Cepeda-Carrion, G., &, & Roldán, J. L. (2022). Job performance as a mediator between affective states and job satisfaction: A multigroup analysis based on gender in an academic environment. Current Psychology, 41, 1221–1236.
Mustofa, R. H., Pramudita, D. A., Atmono, D., Priyankara, R., Asmawan, M. C., Rahmattullah, M., Mudrikah, S., & Pamungkas, L. N. S. (2022). Exploring educational students acceptance of using movies as economics learning media: PLS-SEM analysis. International Review of Economics Education, 39, Article 100236.
Rahman, S. M., Carlson, J., Gudergan, S., Wetzels, M., & Grewal, D. (2022). Perceived omnichannel customer experience (OCX): Concept, measurement, and impact. Journal of Retailing, 98(4), 611–632. The web appendix shows how to report SmartPLS results
Rather, R. A., Hollebeek, L. D., & Rasoolimanesh, S. M. (2022). First-time versus repeat tourism customer engagement, experience, and value cocreation: An empirical investigation. Journal of Travel Research, 61(3), 549–564.
2021
Alam, Md.N., Masroor, I., Rokon, T.Md., & Rakib, S. G. (2021). Blue technology for sustainability of small and medium fish firms: A study on small & medium fish firms of Bangladesh. Environment, Development and Sustainability, 23(1), 635–646.
Ali, M. (2021). Imitation or innovation: To what extent do explorative and exploitative learning foster imitation and innovation strategies for sustained competitive advantage? Technological Forecasting and Social Change, 165, 120527–120544.
Barlette, Y., Jaouen, A., & Baillette, P. (2021). Bring your own device (BYOD) as reversed IT adoption: Insights into managers’ coping strategies. International Journal of Information Management, 56, Article 102212.
Carlson, J., Rahman, S. M., Rahman, M. M., Wyllie, J., & Voola, R. (2021). Engaging gen Y customers in online brand communities: A cross-national assessment. International Journal of Information Management, 56, Article 102252.
Ghasemy, M., Alvani, S. R., Abel, B. L., Cepeda-Carrion, I. F., & Cepeda-Carrion, G. (2021). Is job satisfaction of social sciences scholars predicted by emotions, job performance, work events, and workplace features? A demonstration of a data-driven policy-making approach. Higher Education Policy, 34, 902–927.
Ghasemy, M., Muhammad, F., Jamali, J., & Roldán, J. L. (2021). Satisfaction and performance of the international faculty: To what extent emotional reactions and conflict matter? SAGE Open, 11(3), Article 215824402110305.
Ibarra-Sáiz, M. S., Rodríguez-Gómez, G., & Boud, D. (2021). The quality of assessment tasks as a determinant of learning. Assessment & Evaluation in Higher Education, 46(6), 943–955.
Kloutsiniotis, P. V., Mihail, D. M., Mylonas, N., & Pateli, A. (2022). Transformational leadership, HRM practices and burnout during the COVID-19 pandemic: The role of personal stress, anxiety, and workplace loneliness. International Journal of Hospitality Management, 102, 1–14.
Leyva-Hernández, S.N, Toledo-López, A, & Hernández-Lara, A. B. (2021). Purchase intention for organic food products in Mexico: The mediation of consumer desire. Foods, 10(2), Article 245.
Lleo, A., Bastons, M., Rey, C., & Ruiz-Perez, F. (2021). Purpose implementation: Conceptualization and measurement. Sustainability, 13(4), 1–18.
Manosuthi, N., Lee, J. S., & Han, H. (2021). An innovative application of composite-based structural equation modeling in hospitality research with empirical example. Cornell Hospitality Quarterly, 62(1), 139–156.
Raziq, M. M., Benito, G. R. G., & Ahmad, M. (2021). Institutional distance and MNE‐subsidiary initiative collaboration: The role of dual embeddedness. European Management Review, 18(3), 311–328.
Saari, U. A., Damberg, S., Frömbling, L., & Ringle, C. M. (2021). Sustainable consumption behavior of europeans: The influence of environmental knowledge and risk perception on environmental concern and behavioral intention. Ecological Economics, 189, Article 107155.
Seiler, V., & Fanenbruck, K. M. (2021). Acceptance of digital investment solutions: The case of robo advisory in Germany. Research in International Business and Finance, 58, Article 101490.
Shafait. Z., Khan M. A., Sahibzada U. F., Dacko-Pikiewicz Z., & Popp J. (2021). An assessment of students’ emotional intelligence, learning outcomes, and academic efficacy: A correlational study in higher education. PLOS ONE, 16(8), Article e0255428.
Sie, L., Pegg, S., & Phelan, K. V. (2021). Senior tourists’ self-determined motivations, tour preferences, memorable experiences and subjective well-being: An integrative hierarchical model. Journal of Hospitality and Tourism Management, 47, 237–251.
Szász, L., Csíki, O., & Rácz B.-G. (2021). Sustainability management in the global automotive industry: A theoretical model and survey study. International Journal of Production Economics, 235, Article 108085.
Zollo, L., Carranza, R., Faraoni, M., Díaz, E., & Martín-Consuegra, D. (2021). What influences consumers’ intention to purchase organic personal care products? The role of social reassurance. Journal of Retailing and Consumer Services, 60, Article 102432.
2020
Alam, Md.N., Masroor, I., & Nabi, Md.N. U. (2020). Does entrepreneurs’ risk perception influence firm’s rapidity in foreign mMrket entry through moderation of entrepreneurial decision-making approach? Review of International Business and Strategy, 30(2), 225–243.
Bhat, A. A., Majumdar, K., & Mishra, R. K. (2020). Local support for tourism development and its determinants: An empirical study of Kashmir region. Asia Pacific Journal of Tourism Research, 25(1), 1232–1249.
Buzeta, C., De Pelsmacker, P., & Dens, N. (2020). Motivations to use different social media types and their impact on consumers’ online brand-related activities (COBRAs). Journal of Interactive Marketing, 52, 79–98.
Carranza, R., Díaz, E., Martín-Consuegra, D., & Fernández-Ferrín, P. (2020). PLS–SEM in business promotion strategies: A multigroup analysis of mobile coupon users using MICOM. Industrial Management & Data Systems, 120(12), 2349–2374.
Castillo-Apraiz, J., Richter, N. F., Matey de Antonio, J., & Gudergan, S. (2020). The role of competitive strategy in the performance impact of exploitation and exploration quality management practices. European Business Review, 33(1), 127–153.
Chaouali, W., Souiden, N., & Ringle, C. M. (2020). Elderly customers' reactions to service failures: The role of future time perspctive, wisdom and emotional intelligence. Journal of Services Marketing, 35(1), 65–77.
Felipe, C. M., Leidner, D. E., Roldán, J. L., & Leal‐Rodríguez, A. L. (2020). Impact of IS capabilities on firm performance: The roles of organizational agility and industry technology intensity. Decision Sciences, 51(3), 575–619.
Ibarra-Sáiz, M. S., Rodríguez-Gómez, G., & Boud, D. (2020). Developing student competence through peer assessment: The role of feedback, self-regulation and evaluative judgement. Higher Education, 80(1), 137–156.
Janson, A., Sӧllner, M., & Leimeister, J. M. (2020). Ladders for learning: Is scaffolding the key to teaching problem-solving in technology-mediated learning contexts? Academy of Management Learning & Education, 19(4), 439–468.
Kloutsiniotis, P. V., & Mihail, D. M. (2020). The effects of high performance work systems on employees’ service-oriented organizational citizenship behaviors in the Greek hospitality sector. International Journal of Hospitality Management, 90, 1–12.
Hamakhan, Y. T. M. (2020). The effect of individual factors on user behaviour and the moderating role of trust: An empirical investigation of consumers’ acceptance of electronic banking in the Kurdistan region of Iraq. Financial Innovation, 6(43).
Masroor, I., Alam, Md. N., Adnan, K. A., & Jahan, I. (2020). Inclination for internationalization A key driver to explain the speed of international market entry through the moderation of effectuation decision logic: A study on small & medium software firms of Bangladesh. Journal for International Business and Entrepreneurship Development, 12(2-3), 183–198.
Martínez-Caro, E., Cepeda-Carrion, G., Cegarra-Navarro, J. G., & Garcia-Perez, A. (2020). The effect of information technology assimilation on firm performance in B2B scenarios. Industrial Management & Data Systems, 120(12), 2269–2296.
Nunkoo, R., Teeroovengadum, V., Ringle, C. M., & Sunnassee, V. (2020). Service quality and customer satisfaction: The moderating effects of hotel star rating. International Journal of Hospitality Management, 91(102414).
Ritchie, B. W., Sie, L., Gössling, S., & Dwyer, L. (2020). Effects of climate change policies on aviation carbon offsetting: A three-year panel study. Journal of Sustainable Tourism, 28(2), 337–360.
Tubillejas-Andrés, B., Cervera-Taulet, A., & Calderón García, H. (2020). How emotional response mediates servicescape impact on post consumption outcomes: An application to opera events. Tourism Management Perspectives, 34, 1–13.
Van der Schyff, K., Flowerday, S., & Lowry, P. (2020). Information privacy behavior in the use of Facebook apps: A personality-based vulnerability assessment. Heliyon, 6(8), 1–13.
2019
Ahrholdt, D. C., Gudergan, S., & Ringle, C. M. (2019). Enhancing loyalty: When improving consumer satisfaction and delight matters. Journal of Business Research, 94(1), 18–27.
Buitrago, E. M., Caraballo, M.Á., & Roldán, J. L. (2019). Do tolerant societies demand better institutions? Social Indicators Research, 143(3), 1161–1184.
García-Jurado, A., Castro-González, P., Torres-Jiménez, M., & Leal-Rodríguez, A. L. (2019). Evaluating the role of gamification and flow in e-consumers: Millennials versus generation X. Kybernetes, 48(6), 1278–1300.
Meseguer-Martinez, A., Ros-Galvez, A., & Rosa-Garcia, A. (2019). Linking YouTube and university rankings: Research performance as predictor of online video impact. Telematics and Informatics, 43, Article 101264.
Sanchez-Franco, M. J., Cepeda-Carrion, G., & Roldán, J. L. (2019). Understanding relationship quality in hospitality services. Internet Research, 29(3), 478–503.
2018
Avkiran, N. K., Ringle, C. M., & Low, R. K. Y. (2018). Monitoring transmission of systemic risk: Application of partial least squares structural equation modeling in financial stress testing. Journal of Risk, 20(5), 83–115.
Carranza, R., Díaz, E., & Martín-Consuegra, D. (2018). (2018). The influence of quality on satisfaction and customer loyalty with an importance-performance map analysis: Exploring the mediating role of trust. Journal of Hospitality and Tourism Technology, 9(3), 380–396.
Hegner-Kakar, A. K., Richter, N. F., & Ringle, C. M. (2018). The customer loyalty cascade and its impact on profitability in financial services. In N. K. Avkiran & C. M. Ringle (Eds.), Partial least squares structural equation modeling: Recent advances in banking and finance (pp. 53-75). Springer.
Janka, M., & Guenther, T. W. (2018). Management control of new product development and perceived environmental uncertainty: Exploring heterogeneity using a finite mixture approach. Journal of Management Accounting Research, 30(2), 131–161.
Latan, H., Ringle, C. M., & Jabbour, C. J. C. (2018). Whistleblowing intentions among public accountants in Indonesia: Testing for the moderation effects. Journal of Business Ethics, 152(2), 573–588.
Rosenbusch, J., Ismail, I. R., & Ringle, C. M. (2018). The agony of choice for medical tourists: A patient satisfaction index model. Journal of Hospitality and Tourism Technology, 9(3), 267–279.
Schirmer, N., Ringle, C. M., Gudergan, SP., & Feistel, M. S. G. (2018). The link between customer satisfaction and loyalty: The moderating role of customer characteristics. Journal of Strategic Marketing, 26(4), 298–317.
Sie, L., Phelan, K. V., & Pegg, S. (2018). The interrelationships between self-determined motivations, memorable experiences and overall satisfaction: A case of older Australian educational tourists. Journal of Hospitality and Tourism Technology, 9(3), 354–379.
Szász, L., & Seer, L. (2018). Towards an operations strategy mMdel of servitization: The role of sustainability pressure. Operations Management Research, 11(1), 51–66.
2017
Ahrholdt, D., Gudergan, S. P., & Ringle, C. M. (2017). Enhancing service loyalty: The roles of delight, satisfaction, and service quality. Journal of Travel Research, 56(4), 436–50.
Rasoolimanesh, S. M., Ringle, C. M., Jaafar, M., & Ramayah, T. (2017). Urban vs. rural destinations: Residents’ perceptions, community participation and support for tourism development. Tourism Management, 60, 147–158.
2016
Ali, M., Seny Kan, K. A., & Sarstedt, M. (2016). Direct and configurational paths of absorptive capacity and organizational innovation to successful organizational performance. Journal of Business Research, 69(10), 5317–5323.
2015
Wilden, R., & Gudergan, S. P. (2015). The impact of dynamic capabilities on operational marketing and technological capabilities: Investigating the role of environmental turbulence. Journal of the Academy of Marketing Science, 43(2), 181–199.
2014
Schloderer, M. P., Sarstedt, M., & Ringle, C. M. (2014). The relevance of reputation in the nonprofit sector: The moderating effect of socio-demographic characteristics. International Journal of Nonprofit and Voluntary Sector Marketing, 19(2), 110–126.
2013
Klarner, P., Sarstedt, M., Höck, M., & Ringle, C. M. (2013). Disentangling the effects of team competences, team adaptability, and client communication on the performance of management consulting teams. Long Range Planning, 46(3), 258–286.
2012
Furrer, O., Tjemkes, B., & Henseler, J. (2012). A model of response strategies in strategic alliances: A PLS analysis of a circumplex structure. Long Range Planning, 45(5-6), 424–450.
2011
Kocyigit, O., & Ringle, C. M. (2011). The impact of brand confusion on sustainable brand satisfaction and private label proneness: A subtle decay of brand equity. Journal of Brand Management, 19(3), 195–212.
Ringle, C. M., Sarstedt, M., & Zimmermann, L. (2011). Customer satisfaction with commercial airlines: The role of perceived safety and purpose of travel. Journal or Marketing Theory and Practice, 19(4), 459–472.
Sarstedt, M., Becker, J.-M., Ringle, C. M., & Schwaiger, M. (2011). Uncovering and treating unobserved heterogeneity with FIMIX-PLS: Which model selection criterion provides an appropriate number of segments? Schmalenbach Business Review, 63(1), 34–62.
2010
Sattler, H., Völckner, F., Riediger, C., & Ringle, C. M. (2010). The impact of brand extension success drivers on brand extension price premiums. International Journal of Research in Marketing, 27(4), 319–328.
Völckner, F., Sattler, H., Hennig-Thurau, T., & Ringle, C. M. (2010). The role of parent brand quality for service brand extension success. Journal of Service Research, 13(4), 379–396.
2009
Sarstedt, M., Schwaiger, M., & Ringle, C. M. (2009). Do we fully understand the critical success factors of customer satisfaction with industrial goods? - Extending Festge and Schwaiger’s model to account for unobserved heterogeneity. Journal of Business Market Management, 3(3), 185–206.
