Support and FAQ
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Getting started
- System requirements
Supported Windows, macOS and Linux versions, memory and disk space.
- Activating your license
How to activate SmartPLS 4 with your license key.
- Moving to a new computer
Move your license and your projects in a few steps.
- Migrating SmartPLS 3 projects
Transfer your SmartPLS 3 projects to SmartPLS 4.
- Workspace and projects
Locate, transfer and manage your workspace and projects.
Licenses
- License options
The license types SmartPLS offers and which one fits your use.
- Seat licenses
A license that is activated on and locked to one specific computer.
- Floating licenses
Licenses shared by several users across a network through a license server.
- Setting up a floating license server
Install the on-premise license server and the license file for floating licenses.
- Offline activation
Activate a seat license on a computer without internet access.
- Checking license expiry
See how many days your SmartPLS license has left.
- Solving license problems
Solutions for common problems with license keys and activation.
- SmartPLS crashes on startup
What to do if SmartPLS closes right after you start it.
Buying a license
- Purchasing and receiving a license
The steps from order to license key.
- Quotes and proforma invoices
Request a quote or proforma invoice for your procurement process.
- Purchasing through a reseller
How resellers purchase SmartPLS licenses for their customers.
- Buying now, using later
Purchase a license now and start using it at a later date.
- Renewing your license
Extend an existing SmartPLS license.
- Academic discount
Who is eligible for the 50% academic discount and how to claim it.
- Volume discounts
Lower prices when you order several licenses.
- Licenses for courses
SmartPLS licenses for non-commercial and commercial courses.
Working with SmartPLS
- How to cite SmartPLS
The correct citation for articles, theses, reports and presentations.
- Different results than SmartPLS 3
Why results can differ, from data setup and missing values to updated algorithms.
- n/a results
Causes and solutions when some or all parameters show n/a.
- CB-SEM bootstrapping issues
What happens when CB-SEM cannot generate all requested bootstrap samples.
- Memory settings
SmartPLS uses the available memory; set a fixed limit only if needed.
- Changing the language
Switch the language of the SmartPLS user interface.
- Commenting models
Add comments to your models to document your work.
- Translating SmartPLS
Join the translation team and see who has translated SmartPLS.